cancellation policy

you have the right to cancel this contract within fourteen days without providing a reason. the cancellation period is fourteen days from the date of the contract agreement.

to exercise your right of cancellation, you must inform us of your decision to cancel this contract by sending a clear statement (e.g., a letter sent by post or an email) to the following details:

 

name; madman

address; altraecknitz 5, 012717, dresden, germany

email address; support@madman-culture.com

 

you may use the attached sample cancellation form, though it is not mandatory.

to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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SAMPLE CANCELLATION FORM

(if you wish to cancel the contract, please complete this form and send it to us)

 "

to

name:                         ___________________

address:                  ___________________

email address:         ___________________

 

 

i/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*).

 

ordered on ___________________ (*) / received on ___________________ (*)

name of the consumer(s): ___________________

address of the consumer(s): ___________________

signature of the consumer(s) (only for paper submissions): ___________________

date: ___________________

 

(*) delete as applicable.

"

CONSEQUENCES OF REVOCATION

if you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive your notice of cancellation. for this reimbursement, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

if you have requested that the services begin during the cancellation period, you will be required to pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you inform us of your decision to cancel this contract, compared to the total scope of services outlined in the contract.

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further questions?

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